Shipping policy

Shipping Policy – KentDO™ Active

Last updated: February 2026

At KentDO™ Active, we are committed to delivering reliable outdoor and active lifestyle gear to customers worldwide. Please review our shipping policy below for details on processing times, shipping methods, and delivery estimates.

1️⃣ Order Processing Time

All orders are processed within 1–3 business days, excluding weekends and public holidays.

Once your order has been shipped, you will receive a confirmation email containing your tracking number, allowing you to follow your shipment in real time.

We always aim to dispatch orders as quickly as possible.

2️⃣ Estimated Shipping Time

📦 United States

Estimated Delivery Time: 15–20 business days
Free shipping on all U.S. orders

🌍 Europe, Canada & Australia

Estimated Delivery Time: 15–30 business days
Standard international shipping rates apply at checkout

✈️ Other International Destinations

Estimated Delivery Time: 15–30 business days, depending on location

Please note that shipping times may vary due to destination, customs processing, carrier delays, or seasonal demand.

3️⃣ Shipping Rates

  • United States: Free shipping on all orders

  • Europe, Canada & Australia: Shipping rates are calculated at checkout

  • Other International Locations: Rates are automatically calculated based on destination

All shipping fees (if applicable) will be clearly displayed during checkout.

4️⃣ Customs, Duties & Import Taxes

Customers are responsible for any customs duties, import taxes, or fees imposed by their local authorities.

KentDO™ Active is not responsible for delays caused by customs clearance or inspection procedures.

5️⃣ Order Tracking

Once your order is shipped, tracking information will be sent to your email.

If you experience any issues with tracking or delivery, please contact our support team at:

📩 support@kentdoactive.com

We’ll be happy to assist you.

6️⃣ Delivery Delays

While we strive to meet estimated delivery times, occasional delays may occur due to circumstances beyond our control, including:

  • Customs processing

  • Carrier disruptions

  • Weather conditions

  • Global shipping congestion

In such cases, we appreciate your patience and will do our best to support you until your order arrives.

Thank You for Choosing KentDO™ Active

Your trust matters to us.
We’re here to support your active lifestyle — from order to outdoor adventure. 🌿