1. How do I place an order on KentDO Active?
Simply choose your product, add it to cart, and complete checkout. You’ll receive an order confirmation email right after payment.
2. What payment methods do you accept?
We accept major credit & debit cards, PayPal, and other secure payment options displayed at checkout.
3. Is my payment information secure?
Yes. All transactions are encrypted and processed through trusted payment providers to ensure your data stays safe.
1. How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 15–20 business days depending on your location.
2. Do you offer free shipping?
Yes. We offer free shipping on U.S. orders. International shipping rates are calculated at checkout.
3. Will I receive tracking information?
Absolutely. Once your order ships, a tracking number will be sent to your email.
1. Do you accept returns?
We accept returns only for products with verified manufacturing defects or technical issues.
2. What if my product arrives damaged or not working?
Please contact us within 7 days of delivery with photos or videos, and we’ll assist with a replacement or refund.
3. Do you offer refunds for change of mind?
No. Refunds are not available for personal preference, incorrect usage, or change of decision.
1. Are KentDO Active products suitable for everyday use?
Yes. Our products are designed for daily active lifestyles and built for durability and comfort.
2. Do you provide usage instructions?
Each product includes clear instructions. You can also contact our support team for guidance.
3. Are your products tested for quality?
All products undergo quality checks before shipping to ensure performance and reliability.
1. Do you offer discount codes?
Yes. Promotions and discount codes are available during special campaigns or events.
2. How do I apply a discount code?
Enter your code at checkout before completing payment.
3. Can I use multiple discount codes?
Only one discount code can be applied per order unless stated otherwise.
1. How can I contact KentDO Active?
You can reach us anytime at support@kentdoactive.com
2. How long does it take to get a reply?
Our support team usually responds within 24 hours on business days.
3. Can you help with product or order issues?
Yes. We’re always here to assist with orders, usage questions, and technical concerns.
