Support Center | KentDO™ Active
Support Center – KentDO™ Active
Welcome to the KentDO™ Active Support Center!
We’re here to assist you with orders, shipping, returns, and product support—so you can focus on staying active and moving forward with confidence.
1️⃣ Order Processing & Shipping
Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays).
Once shipped, you’ll receive a confirmation email with your tracking number.
Please note: Orders cannot be canceled once processing or dispatch has begun.
Shipping Time
- United States: 15–20 business days
- International: 15–30 business days, depending on destination
Delivery times may vary due to location, customs, or carrier conditions, but we always aim for the fastest possible delivery.
Shipping Costs
- U.S.: Free shipping on all orders
- Europe, Canada, Australia: Standard rates applied at checkout
- Other destinations: Shipping rates calculated automatically
💡 Tip: Subscribe to our newsletter to receive exclusive promotions and shipping offers.
2️⃣ Returns & Refunds
Eligibility
KentDO™ Active does not accept returns due to personal preference, incorrect usage, or change of mind.
Refunds or replacements apply only if:
- The product arrives damaged, defective, or malfunctioning
- The item has a verified manufacturing or technical defect
- An incorrect product was sent due to our error
Customers must contact us within 7 days of delivery and provide clear photos or videos.
Refund & Replacement Options
If approved, we may offer:
- A free replacement, or
- A full or partial refund, depending on the issue
In some cases, returning the item may not be required.
How to Request Support
Email us at 📩 support@kentdoactive.com with:
- Your order number
- A brief description of the issue
- Supporting photos or videos
Refund Timeline
Approved refunds are processed within 5–10 business days to the original payment method.
Timing may vary depending on your bank or payment provider.
3️⃣ Order Issues & Customer Support
Marked as Delivered but Not Received
Please check with neighbors, household members, or your local carrier.
If the package is still missing, contact us and we’ll assist with an investigation.
Wrong or Defective Item
Contact us within 48 hours of delivery with photos of the item and packaging.
We’ll resolve the issue quickly with a replacement or refund.
Missing Items
Some orders may ship separately.
Check your tracking details or contact us if you believe something is missing.
4️⃣ Payment & Security
Accepted Payment Methods
We accept PayPal, Visa, MasterCard, American Express, and Discover.
All payments are securely processed through trusted providers.
KentDO™ Active does not store your payment details on our servers.
💳 Pay without a PayPal account:
- Choose “More payment options”
- Select “Pay with Debit or Credit Card”
- Checkout as Guest and complete payment securely
Fraud Prevention
For security purposes, certain orders may require verification.
If needed, our support team will contact you directly.
5️⃣ Contact Us
Our support team is available Monday – Friday, 9 AM – 6 PM (EST).
We aim to respond within 24–48 hours.
📧 Email: support@kentdoactive.com
We’re committed to delivering reliable gear, responsive support, and a smooth shopping experience—every step of the way.
Thank You for Choosing KentDO™ Active
Built for movement. Designed for durability. Trusted for your active lifestyle. 💪🌿
