Return & Refund Policy
Return & Refund Policy – KentDO™ Active
At KentDO™ Active, we stand behind the quality and functionality of our products.
To ensure fairness for both our customers and our business, we offer refunds or replacements only in cases of product defects or technical issues.
Eligibility for Refunds or Replacements
We accept refund or replacement requests under the following conditions:
- The item arrives damaged, defective, or not functioning as intended
- The issue is not caused by misuse, normal wear and tear, or customer error
- The request is submitted within 30 days of delivery
- Clear photo or video evidence of the defect is provided
🚫 We do not accept returns or refunds for:
- Change of mind or personal preference
- Incorrect product selection by the customer
- Normal wear, cosmetic imperfections, or usage-related damage
Refund & Resolution Process
Once your request is reviewed and approved:
- We will offer either a replacement or a refund, depending on the situation
- Approved refunds are processed to the original payment method within 5–7 business days
- Replacement items are shipped at no additional cost
How to Report a Defective or Faulty Item
To report an issue, please contact us at:
Include the following information:
- Order number
- Product name
- A brief description of the issue
- Photos or videos clearly showing the defect
Our support team will respond within 24–48 hours.
Our Commitment
KentDO™ Active is built for movement, durability, and real-world use.
If a product fails due to a manufacturing or technical issue, we will make it right — no unnecessary complications.
