Refund policy
KentDO™ Active Return & Refund Policy
At KentDO™ Active, we believe outdoor adventures should be empowering — not stressful.
That’s why we offer a 30-Day Satisfaction Guarantee, so you can gear up with confidence and focus on what truly matters: exploring, moving, and connecting with nature.
1️⃣ Eligibility for Returns
We accept returns under the following conditions:
✔ Items must be unused, unwashed, and in their original packaging
✔ Return requests must be submitted within 30 days of delivery
✔ A proof of purchase (order number or confirmation email) is required
🚫 Non-returnable items include:
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Gift cards
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Items damaged due to misuse, improper handling, or normal wear and tear
2️⃣ Refund Process
Once we receive and inspect your returned item, we’ll notify you via email regarding the approval status.
✔ Approved refunds are processed within 5–7 business days
✔ Refunds will be issued to the original payment method
✔ Processing time may vary depending on your bank or payment provider
3️⃣ Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at:
Kindly include clear photos or videos so we can assist you quickly.
We’ll arrange a free replacement or a full refund, based on your preference.
4️⃣ How to Start a Return
To initiate a return, email us with the following information:
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Order number
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Product name
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A brief explanation of the issue (photos/videos if applicable)
Our support team will respond within 24–48 hours with the next steps.
5️⃣ Our Commitment
At KentDO™ Active, we stand behind the gear that supports your active lifestyle.
Whether you’re camping, hiking, training, or traveling — we’re here to make sure every purchase feels reliable, simple, and worth it.
Move freely. Explore confidently. Live active. 🌿
